Duel Review
Duel (duel.com) is an online casino, run by Immortal Snail LLC, holding Anjouan Offshore Finance Authority licence ALSI-202411026-FI1. Its lobby carries games from 3 studios, its terms exclude players in 33 countries and regions and the site is published in 6 languages.
Duel at a glance
Duel
licensed by Anjouan Offshore Finance Authority · duel.com
Mobile
- Licence
- Anjouan Offshore Finance Authority · ALSI-202411026-FI1
- Operator
- Immortal Snail LLC (reg. L22982)
- Game studios
- 3
- Site languages
- 6
Games on offer
Licence
- Anjouan Offshore Finance AuthorityALSI-202411026-FI1
Countries Duel does not accept
As listed in Duel's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: Netherlands (including Curaçao and other countries and territories that form part of the Kingdom of the Netherlands); Any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority (KYC policy); All FATF Blacklisted countries (KYC policy); France and it's territories (KYC policy); the United States of America and its territories.
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- No maximum withdrawal stated in the terms
- Maximum win
- No maximum win stated in the terms
- Withdrawal fees
- No withdrawal fee
- Identity checks
- Verification required at EUR 5,000 aggregate lifetime deposits, or any withdrawal request
- Independent dispute resolution
- No independent dispute-resolution body is named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 72 months is classed dormant and its funds can be forfeited — withdraw before then
- VPN use
- A VPN is not banned outright, but using one to reach the site from a restricted country breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
Payment methods
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Self-exclusion, cool-off period, self-assessment test, referral to blocking software
- Responsible gaming
- Gamblers Anonymous, Gambling Therapy, GamCare, GambleAware
- Support
- support@duel.com, 24/7 live support
- VIP programme
- no bonus or level-up programme; instant rakeback of 50% of the house edge on third-party slots
Languages
Site: English, Japanese, Korean, Thai, Vietnamese, Chinese
The product
- Enhanced RTP games
- house games run at zero net edge within a daily allowance: base 0.1% edge refunded as instant rakeback; original slots 100% RTP; scaling edge once the allowance is used
- Founder
- Monarch (pseudonym; says he ran CSGOEmpire)
Last checked on .
Visit DuelPromoted at Duel — play the free demo
Games Duel's own lobby is promoting, that you can try here without an account.
Duel: questions and answers
Duel states a licence from Anjouan Offshore Finance Authority, licence ALSI-202411026-FI1, confirmed on the regulator's register. The site is run by Immortal Snail LLC, registered in St. Kitts & Nevis under number L22982.
The terms exclude 33 countries and regions, among them United States, United Kingdom, Australia, Germany, France, Netherlands, Spain and Austria. Beyond the named countries, the terms also exclude: “Netherlands (including Curaçao and other countries and territories that form part of the Kingdom of the Netherlands)”; “Any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority (KYC policy)”; “All FATF Blacklisted countries (KYC policy)”; “France and it's territories (KYC policy)”; “the United States of America and its territories”. Duel's terms do not ban VPNs as such, but using one to play from an excluded country is a breach.
Yes, from a threshold: Duel requires verification at EUR 5,000 aggregate lifetime deposits, or any withdrawal request.
Its terms set no maximum withdrawal. 47 of the 198 casinos we index set no withdrawal ceiling in their terms.
Duel states that it charges no withdrawal fee. Deposits are free of charge on Duel's side. The terms read: “Duel does not profit from deposit or withdrawal fees. However, third-party providers may charge network or processing fees, and you are responsible for covering them.”
Its payment methods include Cryptocurrency.
Duel lists self-exclusion, a cool-off period, a self-assessment test and referrals to blocking software.
Duel offers live chat (24/7), email at support@duel.com and hey@duel.com and its channels on Discord, X, Telegram and Instagram.
Duel's terms name no independent dispute-resolution body. 85 of the 198 casinos we index do name one. What the terms offer instead: “Any dispute arising from these Terms shall be resolved by binding arbitration in Anjouan, Union of Comoros. Each party bears its own arbitration costs.”