Jackpotjoy Review
Jackpotjoy (jackpotjoy.com) is an online casino founded in 2002, run by Gamesys Operations Limited, holding Gibraltar Gambling Commissioner licence RGL No. 46 and RGL No. 153. Its lobby carries games from 13 studios and the site is published in 1 languages.
Jackpotjoy at a glance
Jackpotjoy
Fiat only · licensed by Gibraltar Gambling Commissioner · jackpotjoy.com
Desktop
Mobile
- Type
- Fiat only
- Licence
- Gibraltar Gambling Commissioner · RGL No. 46 and RGL No. 153
- Operator
- Gamesys Operations Limited (reg. 103854)
- Founded
- 2002
- Game studios
- 13
- Site languages
- 1
Games on offer
Licences
- Gibraltar Gambling CommissionerRGL No. 46 and RGL No. 153for jackpotjoy.com
- Revenue Commissioners (Ireland, Bookmaker's Licence)for jackpotjoy.com
- UK Gambling Commission38905for jackpotjoy.com
Countries Jackpotjoy does not accept
As listed in Jackpotjoy's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: only the UK and Ireland (help-centre article "Playing from outside of the UK & Ireland").
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Fiat withdrawals: minimum £10, maximum £25,000 per card or wallet transaction; £250,000 per bank transaction per transaction
- Maximum win
- No maximum win stated in the terms
- Withdrawal fees
- No withdrawal fee
- Identity checks
- Verification required at a threshold the casino sets (at registration (electronic age and identity check; documents if it fails); source of funds checks on request)
- Independent dispute resolution
- Unresolved complaints can go to eCOGRA, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 30 months can be blocked; support can unblock it
- VPN use
- A VPN is not banned outright, but using one to reach the site from a restricted country breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Bank transfer: processed within 4-24 hours, then up to 1 working day
Payment methods
Currencies (2): GBP, EUR
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, 24-hour wait before a raised limit applies, session limits, reality checks, cool-off period, self-exclusion, self-assessment test, referral to blocking software
- Player funds
- separate client account; UKGC level 'medium protection'
- Responsible gaming
- TalkBanStop, GamCare, Gamban, GAMSTOP, GambleAware, National Gambling Treatment Service, GamProtect
- VIP programme
- Joy Points (1 point per £5 won on bingo or £20 on other games, 1p each, expire after 90 days without a win) and a discretionary Plus scheme
Languages
Site: English
Other casinos run by Gamesys Operations Limited
Last checked on .
Visit JackpotjoyPromoted at Jackpotjoy — play the free demo
Games Jackpotjoy's own lobby is promoting, that you can try here without an account.
Jackpotjoy: questions and answers
Jackpotjoy states licences from Gibraltar Gambling Commissioner, licence RGL No. 46 and RGL No. 153, Revenue Commissioners (Ireland, Bookmaker's Licence) and UK Gambling Commission, licence 38905. The site is run by Gamesys Operations Limited, registered in Gibraltar under number 103854, and has been operating since 2002.
Jackpotjoy's terms name no country; they exclude: “only the UK and Ireland (help-centre article "Playing from outside of the UK & Ireland")”. Jackpotjoy's terms do not ban VPNs as such, but using one to play from an excluded country is a breach.
Yes, at a threshold Jackpotjoy sets itself rather than a published figure. The terms read: “If age and identity verification cannot be completed upon applying to register a Member account your Member account will not be opened until you have been verified.”
Processing time at Jackpotjoy: bank transfer — processed within 4-24 hours, then up to 1 working day. Fiat withdrawals run from £10 to £25,000 per card or wallet transaction; £250,000 per bank transaction per transaction. Jackpotjoy's terms state no maximum win.
Jackpotjoy states that it charges no withdrawal fee. Deposits are free of charge on Jackpotjoy's side. The terms read: “We do not charge you to deposit to or withdraw from your Member account.”
Jackpotjoy names GBP and EUR among its currencies. Its payment methods include Apple Pay, Bank Account, Google Pay, Visa Debit, Visa Electron and Mastercard Debit. Withdrawals are stated for Apple Pay, Bank Account, Visa Debit and Mastercard Debit.
Jackpotjoy offers an iOS app in the App Store and an Android app in Google Play.
Jackpotjoy lists deposit limits, a 24-hour wait before a raised limit applies, session limits, reality checks, a cool-off period, self-exclusion, a self-assessment test and referrals to blocking software.
Jackpotjoy offers live chat (24/7), email at support@jackpotjoy.com and complaints@jackpotjoy.com and its channels on Facebook and Instagram.
Unresolved complaints can be taken to eCOGRA, the independent body Jackpotjoy's terms name. 85 of the 198 casinos we index name such a body. The terms read: “escalate it to Step 3 for an independent review by eCOGRA, our approved Alternative Dispute Resolution (ADR) service.”
Gamesys Operations Limited also operates MONOPOLY Casino and Rainbow Riches Casino.