MERKUR SLOTS Review
MERKUR SLOTS (merkurslots.de) is an online casino, run by Merkur Bets Malta Limited, licensed by the Gemeinsame Glücksspielbehörde der Länder (Germany). Its lobby carries games from 3 studios and the site is published in 3 languages.
MERKUR SLOTS at a glance
MERKUR SLOTS
Fiat only · licensed by Gemeinsame Glücksspielbehörde der Länder (Germany) · merkurslots.de
Desktop
Mobile
- Type
- Fiat only
- Licence
- Gemeinsame Glücksspielbehörde der Länder (Germany)
- Operator
- Merkur Bets Malta Limited (reg. C36107 (Registry of Companies Malta))
- Game studios
- 3
- Site languages
- 3
Games on offer
Licence
- Gemeinsame Glücksspielbehörde der Länder (Germany)
Other MERKUR SLOTS sites
The same brand runs separate sites for some markets. Each has its own licence and terms.
- merkurbets.defor DE · run by Merkur Bets Malta Limited
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- No maximum withdrawal stated in the terms
- Maximum win
- No maximum win stated in the terms
- Deposit wagering
- Each deposit must be wagered 1x before a withdrawal
- Withdrawal fees
- Any withdrawal fee is shown before you confirm the withdrawal
- Identity checks
- Verification required at €100 total deposits in a provisional account for up to 72 hours; payouts only after KYC
- Disputes
- The terms make the casino management's decision on a dispute final
- Independent dispute resolution
- Unresolved complaints can go to Maltese Alternative Dispute Resolution Entity (MADRE), an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 6 months can be charged 5% of the balance, at least €5 a month until it is used again or the balance reaches zero
- Minimum age
- 18+, or the local age of majority if higher
- Maximum stake per spin
- €5 per game (GTC 23.6)
Deposits and withdrawals
- Monthly deposit limit (all operators)
- €1,000 per calendar month across operators (LUGAS); can be raised up to €30,000 on application
- Withdrawal time
- Bank transfer: 3-5 business days by bank transfer; SEPA up to 24 hours; cards 1-3 days; other methods up to a few hours (stated)
Payment methods
Currencies (1): EUR
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, wager limits, loss limits, session limits, cool-off period, self-exclusion, self-assessment test, referral to blocking software
- Responsible gaming
- Mentor, OASIS, LUGAS, BZgA hotline 0800 1 37 27 00, check-dein-spiel.de, G4 (Global Gambling Guidance Group)
Languages
Site: German, English, Turkish
Last checked on .
Visit MERKUR SLOTSMERKUR SLOTS: questions and answers
MERKUR SLOTS states a licence from Gemeinsame Glücksspielbehörde der Länder (Germany). The site is run by Merkur Bets Malta Limited, registered in Malta under number C36107 (Registry of Companies Malta).
Yes, from a threshold: MERKUR SLOTS requires verification at €100 total deposits in a provisional account for up to 72 hours; payouts only after KYC. The terms read: “Where such an account is offered, it may only be used for a maximum period of 72 hours from registration and up to a total deposit limit of EUR 100.00.”
Yes. MERKUR SLOTS' terms require each deposit to be wagered 1x before it can be withdrawn. The terms read: “Deposited funds must be used at least once for participation in gambling before a withdrawal can be made.”
Processing time at MERKUR SLOTS: bank transfer — 3-5 business days by bank transfer; SEPA up to 24 hours; cards 1-3 days; other methods up to a few hours. Its terms set no maximum withdrawal. 60 of the 224 casinos we index set no withdrawal ceiling in their terms.
MERKUR SLOTS' terms allow a withdrawal fee, shown before the withdrawal is confirmed. The terms read: “Details shall be explicitly stated on the MERKUR BETS website or before the selected payment process is initiated.”
MERKUR SLOTS names EUR among its currencies. Its payment methods include PayPal, myPaysafeCard, Apple Pay, Neteller, Skrill, SEPA Bank Transfer, Mastercard, Paysafecard, Sofort and Visa.
MERKUR SLOTS lists deposit limits, wager limits, loss limits, session limits, a cool-off period, self-exclusion, a self-assessment test and referrals to blocking software.
MERKUR SLOTS offers live chat (daily 8:00–24:00), email at support@merkurbets.de and spielerschutz@merkurbets.de, phone (0800 7234 653 (callback, daily 08:30–23:00)) and its channels on Facebook and Instagram.
Unresolved complaints can be taken to Maltese Alternative Dispute Resolution Entity (MADRE), the independent body MERKUR SLOTS' terms name. 96 of the 224 casinos we index name such a body. The terms also make the decision of MERKUR SLOTS' management on a dispute final. The terms read: “In the event of any dispute, MEKRUR BET’S decision will be considered full and final.”