BitStarz Review
BitStarz (bitstarz.com) is an online casino founded in 2014, run by Gareton B.V., holding Curaçao Gaming Authority (CGA) licence OGL/2024/165/0185. Its lobby carries games from 73 studios, its terms exclude players in 74 countries and regions and the site is published in 4 languages.
BitStarz at a glance
BitStarz
Crypto and fiat · licensed by Curaçao Gaming Authority (CGA) · bitstarz.com
Desktop
Mobile
- Type
- Crypto and fiat
- Licence
- Curaçao Gaming Authority (CGA) · OGL/2024/165/0185
- Operator
- Gareton B.V. (reg. 160656)
- Founded
- 2014
- Game studios
- 73
- Site languages
- 4
Games on offer
Licence
- Curaçao Gaming Authority (CGA)OGL/2024/165/0185
Countries BitStarz does not accept
As listed in BitStarz's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: Dutch West Indies; Users from the following countries and their territories; United Kingdom (including any overseas territories); France and its overseas territories.
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Fiat withdrawals: minimum CA$50, maximum CA$10,000 per transaction; substantial wins may be paid in monthly installments
- Maximum win
- No maximum win stated in the terms
- Deposit wagering
- Each deposit must be wagered 1x before a withdrawal
- Withdrawal fees
- No withdrawal fee
- Identity checks
- On request — the casino may ask for ID at any time, including before a withdrawal
- Disputes
- The terms make the casino management's decision on a dispute final
- Independent dispute resolution
- Unresolved complaints can go to AskGamblers Casino Complaints Service, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 6 months can be charged minimum 5 EUR a month until it is used again or the balance reaches zero
- VPN use
- Using a VPN to get around location checks breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Crypto deposit limits
- per-coin minimum, no maximum listed
- Withdrawal time
- Crypto: average no longer than 10 minutes (stated) · Bank transfer: 3 to 10 banking days
- Fees
- 0% on fiat deposits; 0% on withdrawals
Payment methods
Currencies (19): NZD, AUD, CAD, BNB, USDC, USD, JPY, EUR, NOK, TRX, USDT, SOL, LTC, BTC, ADA, BCH, DOGE, XRP, ETH
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Self-exclusion
- Player funds
- not a financial institution; accounts bear no interest and no exchange services are offered
- Responsible gaming
- GamCare, GordonHouse, Gam-Anon
- Support
- support@bitstarz.com, 24/7 live chat
- VIP programme
- VIP Starz Club: invitation only, no levels; 10% weekly cashback on losses, 50% Thursday reload, no limits on bonus cashouts or bets, VIP support by email
Languages
Site: English, Japanese, Russian, Chinese
The product
- Games
- 5845
- Provider availability
- NetEnt territory lists in terms 4.3; Universal Monsters titles limited to listed countries (4.4); players from Canada cannot play NYX games (4.5)
Last checked on .
Visit BitStarzBitStarz: questions and answers
BitStarz states a licence from Curaçao Gaming Authority (CGA), licence OGL/2024/165/0185, confirmed on the regulator's register. The site is run by Gareton B.V., registered in Curaçao under number 160656, and has been operating since 2014.
The terms exclude 74 countries and regions, among them United States, United Kingdom, France, Netherlands, Spain, Brazil, Portugal and Belgium. Beyond the named countries, the terms also exclude: “Dutch West Indies”; “Users from the following countries and their territories”; “United Kingdom (including any overseas territories)”; “France and its overseas territories”. On VPNs, BitStarz's terms read: “Using a VPN to bypass a provider's block is strictly prohibited and may lead to confiscation of winnings.”
Not up front: BitStarz's terms let it ask for ID documents at any time, which in practice includes before a withdrawal. The terms read: “BitStarz agents reserve the right to carry out additional verification procedures during withdrawal processing, if deemed necessary by the BitStarz payments team.”
Yes. BitStarz's terms require each deposit to be wagered 1x before it can be withdrawn. The terms read: “any deposit is subject to wagering 1x times - meaning the player must place bets 1x times before the funds become available for withdrawal.”
Processing time at BitStarz: crypto — average no longer than 10 minutes; bank transfer — 3 to 10 banking days. Fiat withdrawals run from CA$50 to CA$10,000 per transaction. On large sums: substantial wins may be paid in monthly installments. BitStarz's terms state no maximum win.
BitStarz states that it charges no withdrawal fee. Fiat deposits carry 0%. Deposits are free of charge on BitStarz's side. The terms read: “Neither We, nor our payments processor will charge any fees in regards to your withdrawal. However, kindly note that your bank might.”
BitStarz lists 19 currencies, including NZD, AUD, CAD, BNB, USDC, USD, JPY, EUR, NOK, TRX and 9 more. Its payment methods include Bank Transfer, Neosurf, MiFinity, Credit Cards, Interac and Much Better. Withdrawals are stated for Bank Transfer, MiFinity, Interac and Much Better.
BitStarz lists self-exclusion.
BitStarz offers live chat (24/7), email at support@bitstarz.com and VIP@bitstarz.com and its channels on Telegram, Discord, Facebook, X, Instagram and vimeo.
Unresolved complaints can be taken to AskGamblers Casino Complaints Service, the independent body BitStarz's terms name. 10 of the 40 casinos we index name such a body. The terms also make the decision of BitStarz's management on a dispute final. The terms read: “In the event of any dispute, the decision of BitStarz will be final.”