Slotsgem Review
Slotsgem (slotsgem.com) is an online casino, run by LUFILIGHT LTD, holding Kahnawake Gaming Commission licence 01031. Its lobby carries games from 33 studios, its terms exclude players in 63 countries and regions and the site is published in 19 languages.
Slotsgem at a glance
Slotsgem
Fiat only · licensed by Kahnawake Gaming Commission · slotsgem.com
Desktop
Mobile
- Type
- Fiat only
- Licence
- Kahnawake Gaming Commission · 01031
- Operator
- LUFILIGHT LTD (reg. 2186018)
- Game studios
- 33
- Site languages
- 19
Games on offer
Licence
- Kahnawake Gaming Commission01031
Countries Slotsgem does not accept
As listed in Slotsgem's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: Dutch West Indies.
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Maximum 4,000 EUR/USD per 24 hours, 16,000 EUR/USD per 7 days, 50,000 EUR/USD per 30 days; higher for VIP levels; amounts above a payment system's own limit are paid in instalments
- Maximum win
- 100,000 EUR (250,000 EUR per day, 500,000 EUR per week) per bet or spin
- Deposit wagering
- Each deposit must be wagered 3x before a withdrawal (casino and live casino; 1x for sports bets)
- Withdrawal fees
- none charged by the casino; processing costs may be charged when the deposit was wagered less than 3x, and 12.5 EUR on a manual payout at account closure
- Identity checks
- Verification required at a threshold the casino sets (first withdrawal request; also at an unstated deposit/withdrawal sum or on suspicion of fraud)
- Independent dispute resolution
- No independent dispute-resolution body is named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 12 months can be charged 10 EUR a month until it is used again or the balance reaches zero
- VPN use
- The terms do not restrict VPN use
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Crypto: usually under 24 hours (stated)
Payment methods
Currencies (2): USD, EUR
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Self-exclusion
- VIP programme
- 50-level VIP programme with free-spin and cash prizes per level
Languages
Site: Czech, German, Greek, English, Australian English, Canadian English, English (New Zealand), Spanish, Spanish (Argentina), Spanish (Chile), Finnish, French, Canadian French, Hungarian, Italian, Norwegian, Polish, Portuguese, Brazilian Portuguese
Other casinos run by LUFILIGHT LTD
Last checked on .
Visit SlotsgemSlotsgem: questions and answers
Slotsgem states a licence from Kahnawake Gaming Commission, licence 01031. The site is run by LUFILIGHT LTD, registered in British Virgin Islands under number 2186018.
The terms exclude 63 countries and regions, among them United States, United Kingdom, Netherlands, Belgium, Turkey and Israel. Beyond the named countries, the terms also exclude: “Dutch West Indies”. On VPNs, Slotsgem's terms read: “Using VPN is not restricted, however, it may lead to malfunction of games or connection issues.”
Yes, at a threshold Slotsgem sets itself rather than a published figure. The terms read: “The first time that you request a withdrawal we’ll ask for you to upload the documents and our support team will contact you to guide you through the verification process.”
Yes. Slotsgem's terms require each deposit to be wagered 3x before it can be withdrawn (casino and live casino; 1x for sports bets). The terms read: “The deposit amount must be wagered at least 3 (three) times for Casino/Live Casino bets and/or 1 (one) time for Sports bets prior to requesting a withdrawal.”
Processing time at Slotsgem: crypto — usually under 24 hours. Withdrawals are capped at 4,000 EUR/USD per 24 hours, 16,000 EUR/USD per 7 days and 50,000 EUR/USD per 30 days, with higher limits for VIP levels. On large sums: amounts above a payment system's own limit are paid in instalments. A single bet or spin can win at most 100,000 EUR (250,000 EUR per day, 500,000 EUR per week).
Withdrawal fees at Slotsgem: none charged by the casino; processing costs may be charged when the deposit was wagered less than 3x, and 12.5 EUR on a manual payout at account closure. Deposits are free of charge on Slotsgem's side. The terms read: “The casino doesn’t take any commission on any of the transactions.”
Slotsgem names USD and EUR among its currencies. Its payment methods include Mastercard, EcoPayz, Bank Transfer, Kinguin, Skrill, Jeton, Visa, Neteller and 3 more. Withdrawals are stated for Bank Transfer.
Slotsgem lists self-exclusion.
Slotsgem offers live chat (24/7) and email at support@slotsgem.com and complaints@slotsgem.com.
Slotsgem's terms name no independent dispute-resolution body. 30 of the 114 casinos we index do name one. What the terms offer instead: “If the dispute is not resolved at the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.”
LUFILIGHT LTD also operates HellSpin.