Jackpot City Review
Jackpot City (jackpotcitycasino.com) is an online casino founded in 1998, run by Baytree Interactive Ltd, holding Kahnawake Gaming Commission licence 01059. Its lobby carries games from 6 studios and its terms exclude players in 102 countries and regions.
Jackpot City at a glance
Jackpot City
Fiat only · licensed by Kahnawake Gaming Commission · jackpotcitycasino.com
- Type
- Fiat only
- Licence
- Kahnawake Gaming Commission · 01059
- Operator
- Baytree Interactive Ltd (reg. 69691)
- Founded
- 1998
- Game studios
- 6
Games on offer
Licence
- Kahnawake Gaming Commission01059
Countries Jackpot City does not accept
As listed in Jackpot City's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: French Territories (Mayotte, Martinique, Guiana, Guadeloupe, Reunion, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia).
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Maximum GBP 10,000 or currency equivalent per 24 hours; €4,000 per week once withdrawals reach 5x lifetime deposits (discretionary; progressive wins exempt)
- Maximum win
- No maximum win stated in the terms
- Withdrawal fees
- bank transfers under 500 CAD: 5 CAD (similar thresholds per currency); otherwise none
- Identity checks
- Verification required at €2,000 single or cumulative transactions
- Independent dispute resolution
- Unresolved complaints can go to eCOGRA, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 6 months can be charged €10 for 18 months, then the remaining balance is forfeited a month until it is used again or the balance reaches zero
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Bank transfer: pending at least 24 hours, then 1-3 business days (Interac, Visa, eCheck)
- Payment processing
- some deposits are collected by Digiprocessing Limited (Gibraltar, 110368) for the casino group
Payment methods
Currencies (30): GBP, USD, EUR, CAD, AUD, NOK, RUB, NZD, ARS, BDT, CZK, INR, MXN, AZN, SGD, ETH, TRX, DOGE, LTC, CLP, CHF, BRL, SEK, PLN, BTC, BNB, SOL, XRP, PEN, USDT
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, cool-off period, self-exclusion, self-assessment test
- Responsible gaming
- Gordon Moody Gambling Therapy, Responsible Gambling Council, Gamblers Anonymous
- VIP programme
- 6 tiers Bronze → Privé; points from cash wagers exchanged for bonus credits
Other casinos run by Baytree Interactive Ltd
Last checked on .
Visit Jackpot CityJackpot City: questions and answers
Jackpot City states a licence from Kahnawake Gaming Commission, licence 01059. The site is run by Baytree Interactive Ltd, registered in Guernsey under number 69691, and has been operating since 1998.
The terms exclude 102 countries and regions, among them United States, United Kingdom, Ontario, Australia, Germany, France, Netherlands and Spain. Beyond the named countries, the terms also exclude: “French Territories (Mayotte, Martinique, Guiana, Guadeloupe, Reunion, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia)”.
Yes, from a threshold: Jackpot City requires verification at €2,000 single or cumulative transactions. The terms read: “the Casino is required to verify a player's identity upon single or cumulative transactions of €2,000 or more (or the equivalent value of the player's chosen currency).”
Processing time at Jackpot City: bank transfer — pending at least 24 hours, then 1-3 business days (Interac, Visa, eCheck). Withdrawals are capped at GBP 10,000 or currency equivalent per 24 hours. On large sums: €4,000 per week once withdrawals reach 5x lifetime deposits (discretionary; progressive wins exempt). Jackpot City's terms state no maximum win.
Withdrawal fees at Jackpot City: bank transfers under 500 CAD: 5 CAD (similar thresholds per currency); otherwise none. Deposits are free of charge on Jackpot City's side. The terms read: “Direct Bank Transfers may incur a fee if the withdrawal amount is less than the values indicated below:.”
Jackpot City lists 30 currencies, including GBP, USD, EUR, CAD, AUD, NOK, RUB, NZD, ARS, BDT and 20 more. Its payment methods include Interac, INTERAC e-Transfer, Visa, Mastercard, Apple Pay, Paysafecard, Google Pay, Neosurf, eCheck and INSTADEBIT.
Jackpot City offers an iOS app in the App Store and an Android app downloaded from its own site.
Jackpot City lists deposit limits, a cool-off period, self-exclusion and a self-assessment test.
Jackpot City offers live chat and email at complaints@playersupportcenter.com.
Unresolved complaints can be taken to eCOGRA, the independent body Jackpot City's terms name. 85 of the 198 casinos we index name such a body. The terms read: “If the matter remains unresolved after the internal complaint process has concluded, customers may escalate the complaint to our approved independent Alternative Dispute Resolution (ADR) provider:.”
Baytree Interactive Ltd also operates Grizzly's Quest, Ruby Fortune and Spin Casino.