Captain Cooks Casino Review
Captain Cooks Casino (captaincooks.casino) is an online casino, run by Fresh Horizons Limited, holding Kahnawake Gaming Commission licence 00972. The site is published in 3 languages.
Captain Cooks Casino at a glance
Captain Cooks Casino
Fiat only · licensed by Kahnawake Gaming Commission · captaincooks.casino
Desktop
Mobile
- Type
- Fiat only
- Licence
- Kahnawake Gaming Commission · 00972
- Operator
- Fresh Horizons Limited
- Site languages
- 3
Games on offer
Licence
- Kahnawake Gaming Commission00972
Other Captain Cooks Casino sites
The same brand runs separate sites for some markets. Each has its own licence and terms.
- captaincookcasino.co.ukfor GB
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Max $4,000 per week when winnings are substantially greater than total purchases across Casino Rewards casinos (discretionary); daily limits may split a payout over successive weekdays
- Maximum win
- No maximum win stated in the terms
- Withdrawal fees
- bank transfer: $50 / €35 / £30 under 3000 units, $100 / €70 / £60 over; 2.5% conversion fee on a withdrawal in another currency
- Identity checks
- On request — the casino may ask for ID at any time, including before a withdrawal
- Independent dispute resolution
- Unresolved complaints can go to eCOGRA, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Minimum age
- 19+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Bank transfer: pending 48 hours, then processed the following business day
Payment methods
Currencies (3): GBP, USD, EUR
Player protection and support
- Responsible gambling tools
- Deposit limits, 24-hour wait before a raised limit applies, cool-off period, self-exclusion, self-assessment test, referral to blocking software
- Responsible gaming
- National Council on Problem Gambling, Gamblers Anonymous, Kahnawake Gaming Commission comprehensive self-exclusion
- VIP programme
- Casino Rewards network loyalty programme shared across partner casinos (status tiers, VIP jackpots, Status Match)
Languages
Site: German, English, French
The product
- Enhanced RTP games
- claims the highest RTP version its software providers offer (network-wide guarantee)
Other casinos run by Fresh Horizons Limited
Last checked on .
Visit Captain Cooks CasinoCaptain Cooks Casino: questions and answers
Captain Cooks Casino states a licence from Kahnawake Gaming Commission, licence 00972. The site is run by Fresh Horizons Limited, registered in British Virgin Islands.
Not up front: Captain Cooks Casino's terms let it ask for ID documents at any time, which in practice includes before a withdrawal. The terms read: “We reserve the right to perform checks (electronic or otherwise) and/or request valid documentation at any time, to verify the identity of our players and/or to satisfy regulatory requirements.”
Processing time at Captain Cooks Casino: bank transfer — pending 48 hours, then processed the following business day. On large sums: max $4,000 per week when winnings are substantially greater than total purchases across Casino Rewards casinos (discretionary); daily limits may split a payout over successive weekdays. Captain Cooks Casino's terms state no maximum win.
Withdrawal fees at Captain Cooks Casino: bank transfer: $50 / €35 / £30 under 3000 units, $100 / €70 / £60 over; 2.5% conversion fee on a withdrawal in another currency. Deposits are free of charge on Captain Cooks Casino's side. The terms read: “Withdrawal method DBT (Direct Bank Transfers) incurs withdrawal fees.”
Captain Cooks Casino names GBP, USD and EUR among its currencies. Its payment methods include Direct Bank Transfer. Withdrawals are stated for Direct Bank Transfer.
Captain Cooks Casino lists deposit limits, a 24-hour wait before a raised limit applies, a cool-off period, self-exclusion, a self-assessment test and referrals to blocking software. Its minimum age is 19.
Captain Cooks Casino offers live chat (24/7).
Unresolved complaints can be taken to eCOGRA, the independent body Captain Cooks Casino's terms name. 98 of the 231 casinos we index name such a body. The terms read: “If we are unable to settle the dispute we will refer the dispute to eCogra as our Alternative Dispute resolution (ADR) entity.”
Besides its main site, Captain Cooks Casino runs captaincookcasino.co.uk (for GB).
Fresh Horizons Limited also operates Grand Mondial Casino, Luxury Casino, Yukon Gold Casino, Zodiac Casino, Casino Classic and Golden Tiger Casino.