Duelz Review
Duelz (duelz.com) is an online casino, run by SuprPlay Limited, licensed by the Spelinspektionen (Sweden). The site is published in 3 languages.
Duelz at a glance
Duelz
Fiat only · licensed by UK Gambling Commission · duelz.com
Desktop
Mobile
- Type
- Fiat only
- Licence
- UK Gambling Commission · 48695
- Operator
- SuprPlay Limited (reg. C-74595)
- Site languages
- 3
Games on offer
Licences
- UK Gambling Commission48695for duelz.com
- Spelinspektionen (Sweden)for duelz.com
Countries Duelz does not accept
As listed in Duelz's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: only for permanent residents of the United Kingdom (stated in the terms).
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Fiat withdrawals: minimum £20, maximum £10,000 (cards, e-wallets) to £20,000 (Trustly, bank) per transaction
- Deposit wagering
- Each deposit must be wagered 1x before a withdrawal
- Withdrawal fees
- Any withdrawal fee is shown before you confirm the withdrawal
- Identity checks
- Verification required at GBP 2,000 in deposits; lower amounts when deemed necessary
- Independent dispute resolution
- Unresolved complaints can go to eCOGRA, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 12 months can be charged £5 a month until it is used again or the balance reaches zero
- VPN use
- Using a VPN to get around location checks breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Bank transfer: internal processing up to 72 hours, then instant transfer
Payment methods
Currencies (1): GBP
Player protection and support
- Responsible gambling tools
- Deposit limits, loss limits, wager limits, session limits, reality checks, 24-hour wait before a raised limit applies, cool-off period, self-exclusion, self-assessment test, referral to blocking software
- Player funds
- segregated client accounts; UKGC 'Not Protected' rating
- Responsible gaming
- GamCare, BeGambleAware, GAMSTOP, Gamban, BetBlocker, BigDeal
- VIP programme
- duels, stars, chests and leagues; weekly cashback of 5% of net spend as real money
Languages
Site: English, French, Swedish
Last checked on .
Visit DuelzDuelz: questions and answers
Duelz states licences from UK Gambling Commission, licence 48695 and Spelinspektionen (Sweden). The site is run by SuprPlay Limited, registered in Malta under number C-74595.
Duelz's terms name no country; they exclude: “only for permanent residents of the United Kingdom (stated in the terms)”. On VPNs, Duelz's terms read: “if you attempt to use your Account through a VPN, proxy, bogon IPs, reserved IPs, experimental IPs or similar service that masks or manipulates the identification of your real location.”
Yes, from a threshold: Duelz requires verification at GBP 2,000 in deposits; lower amounts when deemed necessary. The terms read: “SuprPlay may carry out additional verification procedures for any deposits exceeding the 2,000 GBP.”
Yes. Duelz's terms require each deposit to be wagered 1x before it can be withdrawn. The terms read: “SuprPlay reserves the right to charge an administrative fee should you request a withdrawal without having turned over an amount that is equal to, or more than, the sum of a deposit that has not been staked.”
Processing time at Duelz: bank transfer — internal processing up to 72 hours, then instant transfer. Fiat withdrawals run from £20 to £10,000 (cards, e-wallets) to £20,000 (Trustly, bank) per transaction.
Duelz's terms allow a withdrawal fee, shown before the withdrawal is confirmed. Deposits are free of charge on Duelz's side. The terms read: “If a fee is to be applied to a withdrawal, the sum will be shown on the withdrawal pages of the Website prior to the confirmation of the withdrawal request.”
Duelz names GBP among its currencies. Its payment methods include Bank, Skrill, Paysafecard, PayPal, Trustly, Visa, Apple Pay, Mastercard and Neteller. Withdrawals are stated for Bank, Skrill, Paysafecard, PayPal, Trustly, Visa and 3 more.
Duelz lists deposit limits, loss limits, wager limits, session limits, reality checks, a 24-hour wait before a raised limit applies, a cool-off period, self-exclusion, a self-assessment test and referrals to blocking software.
Duelz offers live chat and email at support-uk@duelz.com.
Unresolved complaints can be taken to eCOGRA, the independent body Duelz's terms name. 96 of the 224 casinos we index name such a body. The terms read: “For UK customers, our appointed ADR provider is eCOGRA.”