PokerStars Casino Review
PokerStars Casino (pokerstarscasino.com) is an online casino, run by TSG Interactive Plc, holding UK Gambling Commission licence 39108. Its lobby carries games from 17 studios, its terms exclude players in 8 countries and regions and the site is published in 1 languages.
PokerStars Casino at a glance
PokerStars Casino
Fiat only · licensed by UK Gambling Commission · pokerstarscasino.com
Desktop
Mobile
- Type
- Fiat only
- Licence
- UK Gambling Commission · 39108
- Operator
- TSG Interactive Plc (reg. C53434)
- Game studios
- 17
- Site languages
- 1
Games on offer
Licence
- UK Gambling Commission39108for pokerstars.uk
Other PokerStars Casino sites
The same brand runs separate sites for some markets. Each has its own licence and terms.
- pokerstars.defor DE
- pokerstars.rofor RO
- pokerstars.grfor GR
- pokerstars.dkfor DK
- pokerstars.bgfor BG
- pokerstars.esfor ES
- pokerstars.sefor SE
- pokerstars.ptfor PT
- pokerstars.ukfor GB · run by TSG Interactive Plc
Countries PokerStars Casino does not accept
As listed in PokerStars Casino's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: any location which is subject to any trade or economic sanctions, embargos or similar laws or regulations from time to time.
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- No maximum withdrawal stated in the terms
- Maximum win
- No maximum win stated in the terms
- Deposit wagering
- Each deposit must be wagered 1x before a withdrawal
- Identity checks
- Verification required at a threshold the casino sets (before the first deposit (name, home address and date of birth))
- Independent dispute resolution
- Unresolved complaints can go to IBAS, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 84 months can be blocked; support can unblock it
- VPN use
- A VPN is not banned outright, but using one to reach the site from a restricted country breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Bank transfer: sent within 24 hours except weekends, then 3-5 business days
- Fees
- currency conversion at the XE mid-market rate plus a margin on withdrawals
Payment methods
Currencies (3): USD, EUR, GBP
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, reality checks, cool-off period, self-exclusion, referral to blocking software
- Player funds
- player balances in a trust account with an independent trustee; UKGC customer-funds protection rated 'high'
- Responsible gaming
- GamCare, GambleAware, National Gambling Treatment Service, Gambling Therapy, GAMSTOP
- VIP programme
- PokerStars Rewards: six chest levels earned from poker play, up to 25% of rake and tournament fees back
Languages
Site: English
Last checked on .
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PokerStars Casino: questions and answers
PokerStars Casino states a licence from UK Gambling Commission, licence 39108. The site is run by TSG Interactive Plc, registered in Malta under number C53434. Separate market sites hold their own licences: pokerstars.uk (UK Gambling Commission).
The terms exclude 8 countries and regions, among them United States. Beyond the named countries, the terms also exclude: “any location which is subject to any trade or economic sanctions, embargos or similar laws or regulations from time to time”. PokerStars Casino's terms do not ban VPNs as such, but using one to play from an excluded country is a breach.
Yes, at a threshold PokerStars Casino sets itself rather than a published figure. The terms read: “We will always verify your name, home address and date of birth before you are allowed to deposit any funds into your Account.”
Yes. PokerStars Casino's terms require each deposit to be wagered 1x before it can be withdrawn. The terms read: “must be wagered before a withdrawal can be requested.”
Processing time at PokerStars Casino: bank transfer — sent within 24 hours except weekends, then 3-5 business days. Its terms set no maximum withdrawal. 27 of the 164 casinos we index set no withdrawal ceiling in their terms.
Withdrawals carry currency conversion at the XE mid-market rate plus a margin.
PokerStars Casino names USD, EUR and GBP among its currencies. Its payment methods include Neteller, Skrill, Mastercard Debit, Pay By Bank, Skrill 1-tap, Maestro Card, Visa Debit, Google Pay and 6 more. Withdrawals are stated for Neteller, Skrill, Pay By Bank, Visa Debit, Wire Transfer, Luxon Pay and 4 more.
PokerStars Casino offers an iOS app in the App Store.
PokerStars Casino lists deposit limits, reality checks, a cool-off period, self-exclusion and referrals to blocking software.
PokerStars Casino offers email at support@pokerstars.uk.
Unresolved complaints can be taken to IBAS, the independent body PokerStars Casino's terms name. 53 of the 164 casinos we index name such a body. The terms read: “you may choose to contact our third-party dispute resolution provider, IBAS.”
Besides its main site, PokerStars Casino runs pokerstars.de (for DE), pokerstars.ro (for RO), pokerstars.gr (for GR), pokerstars.dk (for DK), pokerstars.bg (for BG), pokerstars.es (for ES), pokerstars.se (for SE), pokerstars.pt (for PT) and pokerstars.uk (for GB, operated by TSG Interactive Plc).