BetBay Review
BetBay (betbay.io) is an online casino, run by L.C.S Limited, holding Malta Gaming Authority licence MGA/B2C/233/2013. Its lobby carries games from 41 studios, its terms exclude players in 49 countries and regions and the site is published in 6 languages.
BetBay at a glance
BetBay
Fiat only · licensed by Malta Gaming Authority · betbay.io
Desktop
Mobile
- Type
- Fiat only
- Licence
- Malta Gaming Authority · MGA/B2C/233/2013
- Operator
- L.C.S Limited (reg. C-64070)
- Game studios
- 41
- Site languages
- 6
Games on offer
Licence
- Malta Gaming AuthorityMGA/B2C/233/2013
Countries BetBay does not accept
As listed in BetBay's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: Gambling is not illegal in the territory where you reside.
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Maximum €5,000 per 24 hours, €25,000 per calendar month per 30 days; wins above €30,000 may be paid in monthly instalments
- Maximum win
- No maximum win stated in the terms
- Deposit wagering
- Each deposit must be wagered 3x before a withdrawal
- Withdrawal fees
- The terms let the casino charge a withdrawal fee at its discretion
- Identity checks
- Verification required at €2,000 cumulative deposits or withdrawals
- Independent dispute resolution
- Unresolved complaints can go to MADRE, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 6 months can be charged €10 (€15 after two years) a month until it is used again or the balance reaches zero
- VPN use
- Using a VPN to get around location checks breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
Payment methods
Currencies (2): EUR, CAD
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, 24-hour wait before a raised limit applies, cool-off period, self-exclusion, referral to blocking software
- Responsible gaming
- GamCare, Gambling Therapy, Gordon Moody, GambleAware
- VIP programme
- invitation-only VIP Club: account manager, faster withdrawals, personalised offers; instant VIP on a single deposit of €1,000+
Languages
Site: German, American English, Finnish, French, Norwegian, Portuguese
Support: German, English, Spanish, Finnish, Norwegian
Other casinos run by L.C.S Limited
Last checked on .
Visit BetBayBetBay: questions and answers
BetBay states a licence from Malta Gaming Authority, licence MGA/B2C/233/2013. The site is run by L.C.S Limited, registered in Malta under number C-64070.
The terms exclude 49 countries and regions, among them United States, United Kingdom, France, Netherlands, Spain, Italy and Israel. Beyond the named countries, the terms also exclude: “Gambling is not illegal in the territory where you reside”. On VPNs, BetBay's terms read: “we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”).”
Yes, from a threshold: BetBay requires verification at €2,000 cumulative deposits or withdrawals. The terms read: “Please note that when cumulative deposits or withdrawals reach € 2,000, the player verification procedure will be mandatory.”
Yes. BetBay's terms require each deposit to be wagered 3x before it can be withdrawn. The terms read: “Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.”
Withdrawals are capped at €5,000 per 24 hours and €25,000 per calendar month per 30 days. On large sums: wins above €30,000 may be paid in monthly instalments. BetBay's terms state no maximum win.
BetBay's terms let it charge a withdrawal fee at its discretion, without setting the amount. The terms read: “Betbay reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.”
BetBay names EUR and CAD among its currencies. Its payment methods include Neosurf, Flexepin, Cashlib and MiFinity eWallet.
BetBay lists deposit limits, a 24-hour wait before a raised limit applies, a cool-off period, self-exclusion and referrals to blocking software.
BetBay offers live chat (24/7) and email at support@betbay.io. Support is offered in 5 languages: German, English, Spanish, Finnish and Norwegian.
Unresolved complaints can be taken to MADRE, the independent body BetBay's terms name. 19 of the 81 casinos we index name such a body. The terms read: “For any alternative disputes, You may contact MADRE arbitration services, free of charge, on madre-online.eu/file-a-claim/.”
L.C.S Limited also operates WallaceBet.