Hello Casino Review
Hello Casino (hellocasino.com) is an online casino, run by White Hat Gaming Limited, holding UK Gambling Commission licence 52894. The site is published in 1 languages.
Hello Casino at a glance
Hello Casino
Fiat only · licensed by UK Gambling Commission · hellocasino.com
Desktop
Mobile
- Type
- Fiat only
- Licence
- UK Gambling Commission · 52894
- Operator
- White Hat Gaming Limited (reg. C73232)
- Site languages
- 1
Games on offer
Licences
- UK Gambling Commission52894for hellocasino.com
- Malta Gaming AuthorityMGA/B2C/370/2017for hellocasino.com
Countries Hello Casino does not accept
As listed in Hello Casino's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: only for residents of Great Britain (stated in the terms).
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- No maximum withdrawal stated in the terms
- Maximum win
- £250,000 per bet or spin, jackpots excluded
- Identity checks
- Verification required at a threshold the casino sets (before the first withdrawal (identity, age and place of residence verified))
- Independent dispute resolution
- Unresolved complaints can go to eCOGRA, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 12 months can be charged £5 a month until it is used again or the balance reaches zero
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Bank transfer: pending 1-2 days, then up to 3 working days (all methods)
Currencies (1): GBP
Player protection and support
- Responsible gambling tools
- Deposit limits, 24-hour wait before a raised limit applies, reality checks, cool-off period, self-exclusion, self-assessment test, referral to blocking software
- Player funds
- segregated customer funds; UKGC 'medium protection'
- Responsible gaming
- BeGambleAware, GamCare, Gamblers Anonymous, GAMSTOP, GamBlock
- VIP programme
- recurring Level-Up Rewards promotion after the welcome offer; loyalty page rendered no content
Languages
Site: English
Other casinos run by White Hat Gaming Limited
Last checked on .
Visit Hello CasinoHello Casino: questions and answers
Hello Casino states licences from UK Gambling Commission, licence 52894 and Malta Gaming Authority, licence MGA/B2C/370/2017. The site is run by White Hat Gaming Limited, registered in Malta under number C73232.
Hello Casino's terms name no country; they exclude: “only for residents of Great Britain (stated in the terms)”.
Yes, at a threshold Hello Casino sets itself rather than a published figure. The terms read: “No withdrawal will be processed and funds cannot be withdrawn from your account until: (i) Verification Checks have been satisfactorily completed.”
Processing time at Hello Casino: bank transfer — pending 1-2 days, then up to 3 working days (all methods). Its terms set no maximum withdrawal. 47 of the 198 casinos we index set no withdrawal ceiling in their terms. A single bet or spin can win at most £250,000, jackpots excluded.
Hello Casino names GBP among its currencies.
Hello Casino lists deposit limits, a 24-hour wait before a raised limit applies, reality checks, a cool-off period, self-exclusion, a self-assessment test and referrals to blocking software.
Hello Casino offers live chat (24/7) and email at support@hellocasino.com.
Unresolved complaints can be taken to eCOGRA, the independent body Hello Casino's terms name. 85 of the 198 casinos we index name such a body. The terms read: “Should you remain dissatisfied in relation to a dispute, you have the option to escalate the matter externally via our ADR provider, eCOGRA.”
White Hat Gaming Limited also operates FireVegas, Casilando, 21Prive, Dream Vegas, Playzee and Slotnite.