Casilando Review
Casilando (casilando.com) is an online casino, run by White Hat Gaming Limited, holding UK Gambling Commission licence 52894. Its lobby carries games from 120 studios and the site is published in 5 languages.
Casilando at a glance
Casilando
Fiat only · licensed by UK Gambling Commission · casilando.com
Desktop
Mobile
- Type
- Fiat only
- Licence
- UK Gambling Commission · 52894
- Operator
- White Hat Gaming Limited (reg. C73232)
- Game studios
- 120
- Site languages
- 5
Games on offer
Licences
- UK Gambling Commission52894for casilando.com
- Malta Gaming AuthorityMGA/B2C/370/2017for casilando.com
Countries Casilando does not accept
As listed in Casilando's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: only for residents of Great Britain (stated in the terms).
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- No maximum withdrawal stated in the terms
- Maximum win
- £250,000 per bet or spin, jackpots excluded
- Identity checks
- Verification required at a threshold the casino sets (before the first withdrawal (identity, age and place of residence verified))
- Independent dispute resolution
- Unresolved complaints can go to eCOGRA, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 12 months can be charged £5 a month until it is used again or the balance reaches zero
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Payment processing
- group company White Hat (Holdings) Limited (Gibraltar, 109784) may handle some payment processing channels and customer services
Currencies (1): GBP
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, 24-hour wait before a raised limit applies, reality checks, cool-off period, self-exclusion, self-assessment test, referral to blocking software
- Player funds
- segregated customer funds; UKGC 'medium protection'
- Responsible gaming
- GambleAware, GamCare, Gamblers Anonymous, GAMSTOP, GamBlock
Languages
Site: English, Spanish, Finnish, Norwegian, Portuguese
Other casinos run by White Hat Gaming Limited
Last checked on .
Visit CasilandoPromoted at Casilando — play the free demo
Games Casilando's own lobby is promoting, that you can try here without an account.
Casilando: questions and answers
Casilando states licences from UK Gambling Commission, licence 52894 and Malta Gaming Authority, licence MGA/B2C/370/2017. The site is run by White Hat Gaming Limited, registered in Malta under number C73232.
Casilando's terms name no country; they exclude: “only for residents of Great Britain (stated in the terms)”.
Yes, at a threshold Casilando sets itself rather than a published figure. The terms read: “No withdrawal will be processed and funds cannot be withdrawn from your account until: (i) Verification Checks have been satisfactorily completed.”
Its terms set no maximum withdrawal. 47 of the 198 casinos we index set no withdrawal ceiling in their terms. A single bet or spin can win at most £250,000, jackpots excluded.
Casilando names GBP among its currencies.
Casilando lists deposit limits, a 24-hour wait before a raised limit applies, reality checks, a cool-off period, self-exclusion, a self-assessment test and referrals to blocking software.
Casilando offers live chat (24/7) and email at support@casilando.com.
Unresolved complaints can be taken to eCOGRA, the independent body Casilando's terms name. 85 of the 198 casinos we index name such a body. The terms read: “Should you remain dissatisfied in relation to a dispute, you have the option to escalate the matter externally via our ADR provider, eCOGRA.”
White Hat Gaming Limited also operates FireVegas, 21Prive, Hello Casino, Dream Vegas, Playzee and Slotnite.