LevelUp Casino Review
LevelUp Casino (levelupcasino.com) is an online casino founded in 2020, run by Novatrix SRL, holding Tobique Gaming Commission licence 0000002. Its lobby carries games from 52 studios, its terms exclude players in 35 countries and regions and the site is published in 3 languages.
LevelUp Casino at a glance
LevelUp Casino
Crypto and fiat · licensed by Tobique Gaming Commission · levelupcasino.com
Desktop
Mobile
- Type
- Crypto and fiat
- Licence
- Tobique Gaming Commission · 0000002
- Operator
- Novatrix SRL (reg. 3-102-893958)
- Founded
- 2020
- Game studios
- 52
- Site languages
- 3
Games on offer
Licences
- Tobique Gaming Commission0000002
- Anjouan Offshore Finance AuthorityALSI-202508056-FI2
Other LevelUp Casino sites
The same brand runs separate sites for some markets. Each has its own licence and terms.
- levelup.casinofor AU
Countries LevelUp Casino does not accept
As listed in LevelUp Casino's terms. A country missing from this list is not a confirmation that the casino is legal or available there.
Also excluded: the following countries and/or their specific territories.
What the terms say
The clauses that decide what happens to a deposit, a win and a dispute.
- Maximum withdrawal
- Maximum 3,000 USD/EUR/CAD/AUD/NZD per 24 hours, 7,500 USD/EUR/CAD/AUD/NZD per 7 days, 15,000 USD/EUR/CAD/AUD/NZD per calendar month per 30 days; higher for VIP levels
- Maximum win
- €250,000 cap on winnings from real-money play (no period stated) per bet or spin
- Deposit wagering
- Each deposit must be wagered 3x before a withdrawal (fee-based: below 3x the last deposit the casino may charge deposit and withdrawal processing fees)
- Withdrawal fees
- The terms let the casino charge a withdrawal fee at its discretion
- Identity checks
- On request — the casino may ask for ID at any time, including before a withdrawal
- Independent dispute resolution
- Unresolved complaints can go to AskGamblers Casino Complaints Service, an independent dispute-resolution service named in the terms
- Forfeited funds
- The terms allow deposits and winnings to be forfeited where the casino finds abuse
- Inactive accounts
- An account inactive for 6 months can be charged minimum 25 EUR a month until it is used again or the balance reaches zero
- VPN use
- Using a VPN to get around location checks breaches the terms
- Minimum age
- 18+, or the local age of majority if higher
Deposits and withdrawals
- Withdrawal time
- Crypto: under 1 hour after approval (stated) · Bank transfer: 5-7 banking days (payments page)
Payment methods
Currencies (12): LTC, BTC, DOGE, USDT, TRX, BCH, XRP, SOL, EUR, INR, CAD, ETH
Game studios in the lobby
Studios with a page here link to their free demo games.
Player protection and support
- Responsible gambling tools
- Deposit limits, loss limits, wager limits, cool-off period, self-exclusion, referral to blocking software
- Responsible gaming
- Gamblers Anonymous, GamCare, Gambling Therapy
- Support
- support@levelupcasino.com, 24/7 live chat
- VIP programme
- 12-level loyalty programme (Launch Pod and up) on loyalty points earned within 30 days; VIP from level 8 with a VIP manager, weekly cashback up to 15% (uncapped at level 12), Monthly Cash Fuel from level 7, higher cashout limits; VIP status transfer from other casinos
Languages
Site: German, English, French
Other casinos run by Novatrix SRL
Last checked on .
Visit LevelUp CasinoPromoted at LevelUp Casino — play the free demo
Games LevelUp Casino's own lobby is promoting, that you can try here without an account.
LevelUp Casino: questions and answers
LevelUp Casino states licences from Tobique Gaming Commission, licence 0000002 and Anjouan Offshore Finance Authority, licence ALSI-202508056-FI2, confirmed on the regulator's register. The site is run by Novatrix SRL, registered in Costa Rica under number 3-102-893958, and has been operating since 2020.
The terms exclude 35 countries and regions, among them United States, United Kingdom, Australia, Germany, France, Netherlands, Spain and Brazil. Beyond the named countries, the terms also exclude: “the following countries and/or their specific territories”. On VPNs, LevelUp Casino's terms read: “8.2. The player confirms that they are not using VPN (Virtual Private Network).”
Not up front: LevelUp Casino's terms let it ask for ID documents at any time, which in practice includes before a withdrawal. The terms read: “The Casino may require identity verification before processing any payouts and may hold refunds or withdrawals until verification is complete.”
Yes. LevelUp Casino's terms require each deposit to be wagered 3x before it can be withdrawn (fee-based: below 3x the last deposit the casino may charge deposit and withdrawal processing fees).
Processing time at LevelUp Casino: crypto — under 1 hour after approval; bank transfer — 5-7 banking days (payments page). Withdrawals are capped at 3,000 USD/EUR/CAD/AUD/NZD per 24 hours, 7,500 USD/EUR/CAD/AUD/NZD per 7 days and 15,000 USD/EUR/CAD/AUD/NZD per calendar month per 30 days, with higher limits for VIP levels. A single bet or spin can win at most €250,000 cap on winnings from real-money play (no period stated).
LevelUp Casino's terms let it charge a withdrawal fee at its discretion, without setting the amount. Deposits are free of charge on LevelUp Casino's side. The terms read: “the Casino may charge the player for transaction processing fees related to deposits and withdrawals. This decision is at the sole discretion of the Casino’s management.”
LevelUp Casino lists 12 currencies, including LTC, BTC, DOGE, USDT, TRX, BCH, XRP, SOL, EUR, INR, CAD and ETH. Its payment methods include Credit Cards, Interac, Ethereum, Bitcoin, Apple Pay, Voucher, Digital Wallet, Bitcoin Cash and 4 more. Withdrawals are stated for Credit Cards, Interac, Ethereum, Bitcoin, Bitcoin Cash, Bank Transfer and 3 more.
LevelUp Casino offers an Android app downloaded from its own site and a web app that installs to the home screen.
LevelUp Casino lists deposit limits, loss limits, wager limits, a cool-off period, self-exclusion and referrals to blocking software.
LevelUp Casino offers live chat (24/7), email at support@levelupcasino.com and its channels on Telegram and Instagram.
Unresolved complaints can be taken to AskGamblers Casino Complaints Service, the independent body LevelUp Casino's terms name. 30 of the 114 casinos we index name such a body. The terms read: “you are welcome to file a complaint with the AskGamblers Casino Complaints Service.”
Novatrix SRL also operates Oshi, Winz.io, Bitkingz, Fortune Play, 21Bit, Drakaris, Run4Win, King Billy Casino, Oliver Casino and Zoome Casino.